Return and refund policy

Last updated: April 30, 2026

This Return & Refund Policy applies to all products purchased through messiahfabian.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unused, dry, and in its original packaging.
Hygiene & Safety Note: Items that have been used, dipped in water, used with cleaning agents, or show signs of wear cannot be accepted for return due to hygiene reasons.
You must provide a receipt or proof of purchase.
Non-returnable items: Gift cards and used personal hygiene items.
Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please follow these steps:

Step 1: Contact our support team at support@messiahfabian.shop or call us at +14355356245 with your order number and reason for return.
Step 2: If your return is accepted, we will send you a return shipping label or detailed instructions on how and where to send your package.
Step 3: Pack the items securely in their original box and attach the required return label.

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or has manufacturing defects, we will cover the return shipping cost.

Customer Remorse: If you purchased the wrong model or no longer want the item, we will cover the return shipping cost to ensure a risk-free experience for our customers.

Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our registered office: 540 Talbot Ave, Braddock, Pennsylvania, 15104 (Please contact our support team prior to shipping for specific international routing instructions.)

6. Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.